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Preparing Future Managers in Logistics, Aviation, Banking, Automobile, Competitive Exams & Design Industry
Preparing Future Managers in Logistics, Aviation, Banking, Automobile, Competitive Exams & Design Industry

The role of Cabin Crew in Airlines


The importance of cabin crew in an aircraft can be matched to that of fuel- utmost essential for take-off. Performing an ‘all-embracing’ responsibility of keeping the passengers comfortable and safe, the cabin crew is an exciting and demanding role to play in aviation. The only role that lets you travel to your dream destination at zero cost, it is a complete pay-off against the mundane 9-5 desk jobs.

The crew, mainly comprising of pilots, co-pilots, flight attendants, and air-hostess, are trained exhaustively to handle uncertain and emergency situations while the aircraft is airborne. Serving as chief representatives of the airline to the passengers onboard, the cabin crew’s prime responsibility is to meet customer’s requests and special needs and ensure safe travel by conducting various checks and measures. As a crew member, one is expected to be a quick learner, intuitive, witty, and empathetic towards the customer’s needs and possess an irrefutable capability to function efficiently during stressed circumstances.

The crew owns the customer, his safety and his needs – right from the time he steps into the aircraft till he leaves. The cabin crew ensures that the customer’s experience on flight is a pleasant one. If you are aspiring to step into the role of cabin crew, here is a list of responsibilities that you will be expected to meet-

  • Ensure the tidiness of the aircraft before the passengers boards the flight.
  • Check the safety equipments and ensurethat the supplies are stocked..
  • Note special requirements of passengers (special meals, wheelchair requirement, infant-support) and cater to them effectively.
  • Greetcustomers, ensure their comfortable seating and assist them with hand luggage placement.
  • Give safety instructions, explain emergency exits and procedures make announcements and ensure that the passengers are seated as required for take-off.
  • Serve food, beverages to passengers and sell merchandise in the aircraft.
  • Stay updated on weather conditions and be prepared for turbulence and other emergency situations.
  • Reassure passengers during adverse circumstances and assist them through it.
  • Provide medical assistance to passengers, if required.
  • Help passengers with the exit procedure from the aircraft.

Cabin crew and its supporting roles offer a remarkable career path to new entrants in the aviation sector. To explore your options and learn about the courses that shall hold up your ambitions, contact Institute of Logistic and Aviation Management in India at Mobile No.- +91 9717094061,9717094063.